NBS-6040 CNC Router Machine for Wood Acrylic Aluminum Engraving

Thank you for choosing NymoLabs! Below is important information regarding order processing and delivery. Please read it carefully before placing your order.

Order Processing and Delivery

America:

1. Free Delivery: We offer free delivery for orders over $29 in the United States. For orders below $29, a shipping fee of $4.90 will apply.
2. Delivery Time: Most orders within the United States will be delivered within 8-10 business days and dispatched from our U.S. warehouse. Please note: Delivery delays may occur for orders placed during major promotions, national holidays, or force majeure events (such as natural disasters or extreme weather).
3. Out-of-Stock Items: If some items in our U.S. warehouse are out of stock, we will ship them from our Chinese warehouse and notify you of the updated delivery information via email. The estimated delivery time will be 7-15 business days.

[Note] We will notify you of any delivery delays caused by force majeure events.

Other Countries/Regions:

1.For the United Kingdom, Japan, Australia, and the European Union:

For orders containing only the machine, the price displayed on our website already includes all shipping costs and taxes. No additional fees are required from the customer.
If additional accessories are added to the machine purchase (excluding bundled items), the shipping cost for those accessories will be automatically calculated at checkout. These shipping fees are tax-inclusive, and no extra charges will be required upon delivery.

2.For Other Countries/Regions:

Due to significant variations in shipping costs and import duties, please contact us at support@nymolabs.com for a detailed quotation.

Shipping Methods & Delivery Time:

Accessories and small-to-medium-sized items will be shipped from our warehouse in China via air freight, with an estimated delivery time of 10–15 business days.
For large machines such as the NBS-1290 Ultra and NBS-6050 PRO/Ultra, shipping will be arranged via sea freight or land freight, with an estimated delivery time of 20–45 business days after dispatch.
Please note that all delivery times are estimates. Actual delivery may vary depending on the shipping method, destination, and unforeseen circumstances related to the carrier. In the event of delays caused by force majeure, we will notify you promptly.

Other Considerations

1. Your order might be split into multiple parcels, each potentially arriving at a different time. You can track the shipping status of each parcel on our website.
2. For orders from certain countries, we are unable to provide a tax-inclusive shipping option. If customs duties or other taxes are incurred, all such fees shall be the buyer’s responsibility. The carrier will notify you of the payment upon delivery. Due to varying tax rates in different countries/regions, the exact customs duties cannot be accurately predicted. You can obtain more accurate information by checking the relevant tax policies in your country.

Why Haven't My Item Been Shipped Yet?

1.  For orders outside the United States, products are shipped from our warehouse in China. For large machines (such as the NBS-1290 Ultra, NBS-6050 PRO/Ultra, and NBS-6040), the processing and preparation time is typically 3–5 business days. Orders will be prepared upon receipt and shipped as soon as possible. All equipment is carefully packaged to ensure safe transit. A tracking number will be emailed to you immediately upon dispatch. Once the shipment arrives in your local area, the carrier will contact you to arrange delivery.
2. Holidays, Peak Seasons, and Force Majeure Events: During holidays, peak transportation seasons, or force majeure events (such as natural disasters, epidemics, etc.), delivery times may be delayed. If any delay occurs, we will notify you via email.
3. Oversized Items: For large items like the NBS-6040 and NBX-5040, delivery may take up to 7 business days. In most cases, you should receive the item within 15-30 business days after placing your order. Once the item arrive at your location, the carrier will contact you to arrange for delivery.

[Note] Your order might be split into multiple parcels, each potentially arriving at a different time. You can track the shipping status of each parcel on our website.

Do You Provide International Transportation?

Yes, we provide international shipping services to most countries. If your country or region is not included in the list of supported locations, please contact us at support@nymolabs.com for further details.

How Do I Know That My Package Is Already Shipped and In Shipment?

After placing your order, you will receive a confirmation email acknowledging that we have received your order. Once your order is shipped, we will send you a notification email with a tracking number, which allows you to track the shipping status of your package.

Address Change and Order Cancellation

If you need to change your delivery address or cancel your order, please contact us via support@nymolabs.com within 12 hours. After this time, we may have already shipped the order, and we will not be able to modify the delivery address or cancel the order. We recommend carefully confirming your address and order details before placing an order.

If the cancellation request is received after 12 hours and the item have not yet been shipped (please note: sometimes there may be a delay in tracking numbers, but the package has already been sent, in which case the order cannot be canceled), we will charge a fee of 10%-15% depending on the specific situation. This fee covers order processing and warehouse preparation costs. If the item has been marked as shipped or actually shipped, it cannot be canceled. If you must cancel, you will need to contact us for a return after the package arrives locally, and you will be responsible for all costs incurred in shipping and returning the package (freight, tariffs, or any other fees).

If you need to return the item after receiving them, you will be responsible for the return shipping costs and tariffs, and the refund will be processed after the item pass the re-warehousing inspection. Please note that we will charge a 20% warehouse processing fee based on the order amount to cover the re-warehousing and inspection costs of the returned item. Refund processing typically takes 10-15 business days.

OPENBOX Item Are Not Supported for Returns

For OPENBOX products, we provide the same after-sales support and warranty as for new products; however, all OPENBOX products are final sale and cannot be returned or refunded.

Other

Refund Disputes: Please refrain from initiating a refund dispute, as it may lead to bank-imposed settlement fees. This will not only delay the refund process but also incur additional costs. To ensure a smooth refund process, we recommend that you contact us by email, and we will do our best to resolve the issue for you.

Thank you for your understanding and cooperation in complying with our shipping policy. If you have any further questions or concerns, please feel free to contact our customer support team at support@nymolabs.com.

Thank you for your interest in NymoLabs! We value your feedback and inquiries. Please feel free to reach out to us using the contact form below.Our dedicated support team is ready to help!

If you don't receive a response from us within 24 hours, it may be due to an incorrect email address or our reply being identified as spam. You can leave us a message via the online chat tool or contact us directly at support@nymolabs.com.